Guest Experience Specialist | Weekly Pay & Benefits

Extended Stay America; Lubbock (TX); Vor Ort; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Competitive wages

Great working environment

Employee Recognition Programs

Vision insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering-dis\n\

Zusammenfassung

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, check-in/out, and collect payments in line with company procedures. The role requires delivering a high level of service and maintaining front desk efficiency.

You will handle reservations, maintain front desk paperwork, support safety procedures, and promote ESA's values while delivering a warm, welcoming experience to guests around the clock.

Qualifikationen

• High School diploma or GED; related experience or training acceptable.

Aufgaben

• Assist guests, answer phones, check-in/check-out, and collect payments in line with company guidelines.
• Complete front desk daily paperwork and ensure safety and security procedures are followed.
• Promote ESA service culture and resolve guest issues using the Make it Right process.

Kenntnisse

English proficiency

Customer service

Cash handling

Reservations & front desk operations

Ausbildung

High School Diploma or GED

Tools

PMS

Jobbeschreibung

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, check-in/out, and collect payments in line with company procedures. The role requires delivering a high level of service and maintaining front desk efficiency.

You will handle reservations, maintain front desk paperwork, support safety procedures, and promote ESA's values while delivering a warm, welcoming experience to guests around the clock.