Guest Experience Specialist - Weekly Pay & Benefits

Extended Stay America; Clearwater (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Vision Insurance

401(k) Savings Plan

Employee Assistance Program

Employee Perks Program

Job summary

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, check guests in/out, and collect payments in compliance with company guidelines. You will perform front desk paperwork, maintain a clean front desk area, and promote the ESA experience to drive reservations.

This role requires English proficiency, handling guest requests, and resolving issues in line with ESA’s service culture. The position offers weekly pay and a strong benefits program.

Qualifications

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology.
• Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Complete routine reports and correspondence.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Apply good judgment at all times.
• Manage problems, address and solve guest-related issues.

Responsibilities

• Assist guests, answer phones, and check guests in and out.
• Handle reservations, payment, and departures in accordance with company guidelines.
• Resolve guest issues through the Make it Right process.
• Maintain front desk, lobby, and guest areas in compliance with company standards.
• Sell the value of ESA to inquiries and convert them into reservations and occupied rooms.

Skills

English proficiency

PMS system

Safety rules compliance

Routine reports

Numeracy

Good judgment

Guest issue resolution

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, check guests in/out, and collect payments in compliance with company guidelines. You will perform front desk paperwork, maintain a clean front desk area, and promote the ESA experience to drive reservations.

This role requires English proficiency, handling guest requests, and resolving issues in line with ESA’s service culture. The position offers weekly pay and a strong benefits program.