Guest Experience Specialist

Extended Stay America; Columbia Township (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, vision coverage

401(k) plan

Paid time off

Job summary

Extended Stay America is seeking a Guest Services Representative to warmly welcome guests, manage efficient check-ins/check-outs, handle payments, and provide accurate front desk paperwork in line with ESA guidelines. You will answer phones, respond to guest requests, promote ESA services, maintain lobby and breakfast areas, and ensure safety and security standards are followed by all associates.

This role offers weekly pay, comprehensive benefits, and opportunities to grow within a busy,

Qualifications

• Excellent communication and customer service skills.
• Ability to handle cash and payment processing.
• Experience with hotel front desk operations is a plus.

Responsibilities

• Assist guests with check-in/check-out and reservations.
• Answer phones and respond to guest requests promptly.
• Process payments and maintain accurate front desk records.
• Maintain lobby area and assist with breakfast setup.

Skills

Customer service

Cash handling

Front desk operations

Reservations

Communication

Education

High school diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America is seeking a Guest Services Representative to warmly welcome guests, manage efficient check-ins/check-outs, handle payments, and provide accurate front desk paperwork in line with ESA guidelines. You will answer phones, respond to guest requests, promote ESA services, maintain lobby and breakfast areas, and ensure safety and security standards are followed by all associates.

This role offers weekly pay, comprehensive benefits, and opportunities to grow within a busy,