Guest Experience Specialist - Weekly Pay & Growth

Extended Stay America; Cranberry (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering-discts

Job summary

Extended Stay America is seeking a Guest Services Representative to greet guests, manage front desk duties, process payments, and provide a welcoming stay. The role emphasizes strong customer service, accurate cash handling, and professional communication with guests and team members.

Responsibilities include phone handling, reservations, and maintaining front desk operations in a clean, safe environment while promoting ESA amenities and ensuring compliance with policies and procedures.

Qualifications

• Experience delivering guest-focused service in a fast-paced environment.
• Ability to handle reservations, payments and check-ins/outs.
• Strong interpersonal skills and professional demeanor.
• Ability to follow procedures and safety guidelines.

Responsibilities

• Assist guests with requests and inquiries, ensuring a positive experience.
• Answer phones and direct calls to appropriate team members.
• Process reservations, registrations, payments, and departures per policy.
• Maintain a clean, organized front desk area and lobby.
• Promote ESA services and amenities to guests.
• Escalate issues using Make it Right process when needed.

Skills

Customer service

English proficiency

Communication

Cash handling

Education

High School Diploma or GED

Tools

Property Management System

Job description

Extended Stay America is seeking a Guest Services Representative to greet guests, manage front desk duties, process payments, and provide a welcoming stay. The role emphasizes strong customer service, accurate cash handling, and professional communication with guests and team members.

Responsibilities include phone handling, reservations, and maintaining front desk operations in a clean, safe environment while promoting ESA amenities and ensuring compliance with policies and procedures.