Guest Experience Specialist – Hotel Front Desk

Peachtree Group Hospitality Management; Atlanta (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent at SpringHill Suites-Atlanta Perimeter in Atlanta, GA. The role involves processing check-ins/outs, handling payments, and assisting guests with reservations and requests with a focus on high service standards.

The position emphasizes friendly, professional interactions and adherence to brand standards to ensure guest satisfaction. The employer offers benefits and a supportive work environment at this on-site hotel location.

Qualifications

• Must have strong customer service and friendly demeanor.
• Excellent communication and problem-solving abilities.
• Able to handle reservations and guest requests efficiently.

Responsibilities

• Process check-ins and check-outs.
• Secure payments and verify/adjust billing.
• Assist guests with reservations and requests; anticipate needs and provide solutions.

Skills

Guest Services

Communication

Reservation Handling

Job description

Peachtree Group Hospitality Management is seeking a Guest Service Agent at SpringHill Suites-Atlanta Perimeter in Atlanta, GA. The role involves processing check-ins/outs, handling payments, and assisting guests with reservations and requests with a focus on high service standards.

The position emphasizes friendly, professional interactions and adherence to brand standards to ensure guest satisfaction. The employer offers benefits and a supportive work environment at this on-site hotel location.