Guest Service Agent

Peachtree Group Hospitality Management; Atlanta (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent at SpringHill Suites-Atlanta Perimeter in Atlanta, GA. The role involves processing check-ins/outs, handling payments, and assisting guests with reservations and requests with a focus on high service standards.

The position emphasizes friendly, professional interactions and adherence to brand standards to ensure guest satisfaction. The employer offers benefits and a supportive work environment at this on-site hotel location.

Qualifications

• Must have strong customer service and friendly demeanor.
• Excellent communication and problem-solving abilities.
• Able to handle reservations and guest requests efficiently.

Responsibilities

• Process check-ins and check-outs.
• Secure payments and verify/adjust billing.
• Assist guests with reservations and requests; anticipate needs and provide solutions.

Skills

Guest Services

Communication

Reservation Handling

Job description

SpringHill Suites-Atlanta Perimeter, GA
Atlanta, GA 30328, USA

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.