Guest Services & Reservations Specialist

Peachtree Group Hospitality Management; Jackson (TN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability and life insurance

401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program and Fund

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, secure payment, and verify billing while following brand standards.

This role emphasizes anticipating guest needs and delivering timely, creative solutions to enhance satisfaction, with a focus on accuracy, professionalism, and teamwork in a fast-paced environment.

Responsibilities

• Processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Job description

Peachtree Group Hospitality Management is seeking a Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, secure payment, and verify billing while following brand standards.

This role emphasizes anticipating guest needs and delivering timely, creative solutions to enhance satisfaction, with a focus on accuracy, professionalism, and teamwork in a fast-paced environment.