Guest Services Specialist - Check-in, Reservations & Billing

Peachtree Group Hospitality Management; Falls Church (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent to welcome guests, process check-ins/outs, secure payments, and assist with reservations in a friendly, professional manner. This role requires attentiveness to guest needs and adherence to brand standards to deliver exceptional service.

The position emphasizes accurate billing, proactive guest assistance, and teamwork to ensure a smooth experience for all guests and continuous satisfaction during stays.

Responsibilities

• Process check-ins/outs and secure payment.
• Verify and adjust billing as needed.
• Assist guests with reservations and requests.
• Maintain high standards of quality to ensure guest satisfaction.

Job description

Peachtree Group Hospitality Management is seeking a Guest Service Agent to welcome guests, process check-ins/outs, secure payments, and assist with reservations in a friendly, professional manner. This role requires attentiveness to guest needs and adherence to brand standards to deliver exceptional service.

The position emphasizes accurate billing, proactive guest assistance, and teamwork to ensure a smooth experience for all guests and continuous satisfaction during stays.