Guest Experience Specialist

Aloft Hotel Miami Aventura; Miami (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Aloft Hotel Miami Aventura is seeking a Guest Service Agent to handle check-ins and check-outs, secure payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional manner.

This role focuses on anticipating guest needs, exceeding expectations, and delivering high-quality service while adhering to brand standards. Equal Opportunity Employer.

Responsibilities

• Process check-ins/check-outs and secure payment.
• Verify and adjust billing and assist guests with reservations and requests.
• Provide friendly, professional, timely service while upholding brand standards.

Job description

Aloft Hotel Miami Aventura is seeking a Guest Service Agent to handle check-ins and check-outs, secure payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional manner.

This role focuses on anticipating guest needs, exceeding expectations, and delivering high-quality service while adhering to brand standards. Equal Opportunity Employer.