Guest Experience & Reservations Specialist

Peachtree Group Hospitality Management; West Lafayette (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent to process check-ins/outs, handle payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional and timely manner. The role requires delivering high-quality service in line with brand standards to ensure guest satisfaction.

The position emphasizes anticipating guest needs, exceeding expectations, and offering creative solutions while supporting work-life balance with

Responsibilities

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payments and verify/adjust guest billing to ensure accuracy.

Job description

Peachtree Group Hospitality Management is seeking a Guest Service Agent to process check-ins/outs, handle payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional and timely manner. The role requires delivering high-quality service in line with brand standards to ensure guest satisfaction.

The position emphasizes anticipating guest needs, exceeding expectations, and offering creative solutions while supporting work-life balance with