Guest Experience Specialist – Check-in & Service

Peachtree Group; Austin (TX); Presencial; USD 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Descripción de la vacante

Peachtree Group Hospitality Management seeks a dedicated Guest Service Agent in Austin, Texas, responsible for enhancing guest satisfaction through professional check-in/out processes, billing adjustments, and exceptional service.

Enjoy a comprehensive benefits package that includes medical, dental, vision, and a generous 401(k) retirement match. The position aims to provide a warm atmosphere and exceed expectations for every guest.

Formación

• Responsible for processing check-ins and check-outs.
• Must assist guests with reservations and requests.
• Ability to comply with brand standards and exceed guests' expectations.

Responsabilidades

• Process guest check-ins and check-outs efficiently.
• Secure payment and adjust billing as necessary.
• Anticipate guest needs and provide exceptional service.

Descripción del empleo

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.