Front Office Supervisor

Peachtree Group Hospitality Management; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group Hospitality Management is seeking a Front Office Supervisor in Atlanta to oversee guest services and ensure smooth operations. You will respond to guests professionally, provide accurate information, and support a high level of service.

Responsibilities include supervising daily shift processes, coaching front desk team members, resolving issues promptly, and coordinating with housekeeping and reservations to maintain guest satisfaction.

Responsibilities

• Supervise daily shift processes ensuring SOP compliance.
• Train, direct, and coach front desk staff to ensure quality operation.
• Resolve guest issues quickly to maintain high satisfaction and service quality.
• Collaborate with housekeeping and reservations to ensure seamless operations.
• Manage front desk cash and personal bank per hotel policy.

Job description

SpringHill Suites-Atlanta Perimeter, GA
Atlanta, GA 30328, USA

Description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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