Guest Experience Specialist - Front Desk

Peachtree Group Hospitality Management; Lindale (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management in Lindale, TX is hiring a Guest Service Agent to welcome guests, manage check-ins/outs, and handle reservations with a friendly, professional approach.

You will secure payments, verify guest billing, and resolve requests while upholding brand standards and quality.

The role offers a strong benefits package including medical/dental/vision, 401(k) match, paid holidays and time off, plus an Employee Assistance Program.

Qualifications

• Guest services experience or strong customer service skills preferred.
• Ability to communicate clearly and professionally.
• Experience handling payments and billing reconciliation is a plus.
• Experience assisting guests with reservations and requests is beneficial.

Responsibilities

• Process check-ins and check-outs.
• Secure and verify guest payments.
• Verify and adjust guest billing as needed.
• Assist guests with reservations and requests in a friendly, timely manner.

Skills

Guest service

Communication

Billing & payments

Reservation support

Job description

Peachtree Group Hospitality Management in Lindale, TX is hiring a Guest Service Agent to welcome guests, manage check-ins/outs, and handle reservations with a friendly, professional approach.

You will secure payments, verify guest billing, and resolve requests while upholding brand standards and quality.

The role offers a strong benefits package including medical/dental/vision, 401(k) match, paid holidays and time off, plus an Employee Assistance Program.