Guest Experience Specialist – Front Desk & Sales

Hotel Management and Consulting, Inc. (HMC) / WoodSpring Suites; Corona (CA); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Hourly pay

DailyPay

Medical benefits

EAP

Career growth

Résumé du poste

Hotel Management and Consulting, Inc. is seeking a friendly Guest Attendant who will be the face of our property and the first point of contact for guests.

This role emphasizes exceptional guest service, front desk tasks, and supporting daily property operations. You will handle reservations, check-ins/outs, tours for prospective guests, and assist with in-house sales initiatives while maintaining clean and organized public areas and laundry operations.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsabilités

• Front Office Operations: Daily property operations including reservations, renewals, check-ins and check-outs; review and approval of front office paperwork and reports.
• Guest Services: Ensuring guest needs are met; conduct tours for potential guests and close sales; fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels; maintain clean laundry area.
• Cleaning & Maintenance: Vacuuming, dusting, sanitizing public areas; ensure cleaning supplies are stocked and distributed across the property.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and ensure security needs for property and guests are met.
• Other Duties as Assigned.

Connaissances

Customer service

Hotel operations

Computer skills

Communication

Organization

Time management

Problem solving

Proactive

Flexible schedule

Description du poste

Hotel Management and Consulting, Inc. is seeking a friendly Guest Attendant who will be the face of our property and the first point of contact for guests.

This role emphasizes exceptional guest service, front desk tasks, and supporting daily property operations. You will handle reservations, check-ins/outs, tours for prospective guests, and assist with in-house sales initiatives while maintaining clean and organized public areas and laundry operations.