Guest Experience Associate

Hotel Management and Consulting, Inc.; Charlotte (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly pay dependent on experience

DailyPay access to earnings

Medical, dental, and vision benefits +

Paid time off for full-time employees

Employee Assistance Program

Career growth opportunities

Job summary

Hotel Management and Consulting, Inc. is seeking a positive, professional Guest Attendant to be the face of our property and first contact for guests. You will handle front desk tasks with warmth and efficiency.

This role emphasizes guest services, reservations, check-ins/outs, and supporting sales initiatives; strong communication and problem-solving are essential, with flexible scheduling.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Reservations, renewals, check-ins/outs, and front office paperwork.
• Guest Services: Meet guest needs, conduct tours for potential guests, and fulfill special requests.
• Laundry Duties: Wash, dry, fold, and organize linens and towels; maintain laundry area.
• Cleaning & Maintenance: Vacuum, dust, sanitize public areas, stock supplies.

Skills

Customer service

Communication

Organization

Problem-solving

Proactive

Schedule flexibility

Tools

Computer skills

Job description

Hotel Management and Consulting, Inc. is seeking a positive, professional Guest Attendant to be the face of our property and first contact for guests. You will handle front desk tasks with warmth and efficiency.

This role emphasizes guest services, reservations, check-ins/outs, and supporting sales initiatives; strong communication and problem-solving are essential, with flexible scheduling.