Guest Experience Specialist - Front Desk & Sales

Hotel Management and Consulting, Inc.; Lynchburg (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

DailyPay Access

Medical/Dental/Vision benefits

Paid Time Off

Employee Assistance Program

Career Growth

Job summary

Hotel Management and Consulting, Inc. is seeking a positive, professional Guest Attendant to be the face of our property and the first point of contact for guests.

In this front-line role you will provide friendly service, handle reservations and check-ins, and support daily operations. The ideal candidate has strong communication skills, experience in customer service, and the ability to adapt to a changing schedule.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins. Review and approval of front office paperwork and reports.
• Guest Services: Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Skills

Customer service

Excellent communication

Proficient computer skills

Organizational skills

Time management

Problem-solving

Flexibility

Job description

Hotel Management and Consulting, Inc. is seeking a positive, professional Guest Attendant to be the face of our property and the first point of contact for guests.

In this front-line role you will provide friendly service, handle reservations and check-ins, and support daily operations. The ideal candidate has strong communication skills, experience in customer service, and the ability to adapt to a changing schedule.