Guest Experience Associate - Front Desk & Sales

Hotel Management and Consulting, Inc.; Macon (GA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

DailyPay Access

Medical/Dental/Vision benefits

Paid time off

Employee Assistance Program

Career growth opportunities

Job summary

Hotel Management and Consulting, Inc. is seeking a positive Guest Attendant to be the face of the property and first point of contact for guests. The role emphasizes front desk operations, guest services, and sales support in a hospitality setting.

The position offers hourly pay dependent on experience, benefits for full-time staff, and opportunities for career growth within a small, efficient team of hospitality professionals.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Reservations, renewals, check-outs and check-ins; review and approve front office paperwork and reports.
• Guest Services: Meet guest needs, conduct tours for potential guests and close sales, fulfill special guest requests.
• Laundry Duties: Manage washing, drying, folding, and organizing linens and towels; maintain laundry area.
• Cleaning & Maintenance: Vacuum, dust, and sanitize public areas; stock and distribute supplies.
• Sales & Marketing: Assist with in-house guest sales and occupancy initiatives.
• Emergency Procedures: Follow property emergency procedures and ensure security for guests.
• Other duties as assigned.

Skills

Customer service

Computer skills

Communication skills

Organization

Problem solving

Flexible schedule

Job description

Hotel Management and Consulting, Inc. is seeking a positive Guest Attendant to be the face of the property and first point of contact for guests. The role emphasizes front desk operations, guest services, and sales support in a hospitality setting.

The position offers hourly pay dependent on experience, benefits for full-time staff, and opportunities for career growth within a small, efficient team of hospitality professionals.