Guest Experience & Front Desk Specialist

Hotel Management and Consulting, Inc.; Chesapeake (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

DailyPay Access

Medical, Dental, Vision Benefits

Paid Time Off (Full-time)

Employee Assistance Program

Career Growth Opportunities

Job summary

Hotel Management and Consulting, Inc. is seeking a positive, professional Guest Attendant to be the face of our property and the first contact for guests. This role focuses on front office operations, guest services, and driving occupancy through sales support.

The ideal candidate has at least one year in customer service, strong communication and organizational skills, and a proactive problem-solving attitude. A flexible schedule is required, with opportunities for growth within the company.

Qualifications

• Minimum of one year in customer service.
• Hotel operations experience preferred.
• Proficient computer skills and ability to learn new software.

Responsibilities

• Manage front office operations including reservations, check-ins, and check-outs.
• Greet guests, fulfill requests, and assist with tours or sales opportunities.
• Maintain cleanliness and organization of the front desk and public areas.
• Support hotel marketing initiatives to drive occupancy.
• Adhere to emergency procedures and safety policies.

Skills

Customer service

Communication

Organization

Problem solving

Flexibility

Tools

Front desk software

Job description

Hotel Management and Consulting, Inc. is seeking a positive, professional Guest Attendant to be the face of our property and the first contact for guests. This role focuses on front office operations, guest services, and driving occupancy through sales support.

The ideal candidate has at least one year in customer service, strong communication and organizational skills, and a proactive problem-solving attitude. A flexible schedule is required, with opportunities for growth within the company.