Guest Experience Specialist – Front Desk & Services

Jobappnetwork; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible pay access

Medical, dental, vision

Paid time off

Employee assistance program

Career growth opportunities

Job summary

Hotel Management and Consulting, Inc. seeks a friendly Guest Attendant to be the face of the property. You will manage front desk tasks, assist guests, and support sales initiatives to boost occupancy.

Ideal candidates have at least one year in customer service, strong communication and problem-solving skills, and are comfortable with a changing schedule. This full-time role offers benefits and career growth opportunities.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: reservations, renewals, check-ins and check-outs.
• Guest Services: meet guest needs, conduct tours, close sales, fulfill special requests.
• Laundry Duties: wash, dry, fold, organize linens and towels, maintain laundry area.
• Cleaning & Maintenance: vacuum, dust, sanitize public areas, stock supplies.
• Sales & Marketing: assist with in-house guest sales and occupancy growth.
• Emergency Procedures: follow property procedures and ensure security.

Skills

Customer service

Computer skills

Communication

Organization

Problem solving

Scheduling flexibility

Job description

Hotel Management and Consulting, Inc. seeks a friendly Guest Attendant to be the face of the property. You will manage front desk tasks, assist guests, and support sales initiatives to boost occupancy.

Ideal candidates have at least one year in customer service, strong communication and problem-solving skills, and are comfortable with a changing schedule. This full-time role offers benefits and career growth opportunities.