Front Desk Guest Experience Specialist

Hotel Management and Consulting, Inc.; Olympia (WA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

DailyPay access

Medical, dental, and vision benefits

Paid time off (PTO)

Employee assistance program

Career growth opportunities

Job summary

Hotel Management and Consulting, Inc. is seeking a welcoming Guest Attendant to be the face of the property and first point of contact for guests. The role emphasizes professional service, problem-solving, and proactive guest care in a fast-paced environment.

The position involves front office tasks, guest services, and collaboration with sales to drive occupancy while ensuring safety and compliance with company policies.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication and organizational abilities.

Responsibilities

• Manage front office tasks including reservations, check-ins, check-outs, and reports.
• Meet guest needs, conduct tours for prospective guests, and fulfill special requests.
• Perform cleaning and maintenance tasks as needed and maintain public areas.
• Support sales and marketing initiatives to increase occupancy.
• Follow emergency procedures and ensure property and guest safety.

Skills

Communication skills

Proactive problem-solving

Time management

Customer service experience

Job description

Hotel Management and Consulting, Inc. is seeking a welcoming Guest Attendant to be the face of the property and first point of contact for guests. The role emphasizes professional service, problem-solving, and proactive guest care in a fast-paced environment.

The position involves front office tasks, guest services, and collaboration with sales to drive occupancy while ensuring safety and compliance with company policies.