Guest Experience Specialist — Front Desk

LBA Hospitality; Nashville (TN); On-site; USD 23,000 - 25,000; Full time

Job summary

LBA Hospitality in Nashville is seeking a front desk guest service professional to greet and register guests, assign rooms, and promote hotel services. The role emphasizes friendly, efficient service and selling strategies to drive hotel revenue.

Responsibilities include managing guest requests, coordinating with housekeeping and other departments, and maintaining guest privacy while delivering a positive guest experience. Requires strong English communication and basic computer/PMS skills.

Qualifications

• Experience in service, sales, telesales or guest relations preferred.
• High school diploma or equivalent required.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by taking future reservations and giving recommendations.
• Be aware of potential sales leads and report to management.
• Keep other departments informed of special requests and late check-outs.
• Learn and utilize the property management system (PMS).

Skills

Guest service

Sales

Phone etiquette

Communication

Education

High school diploma or equivalent

Tools

PMS

Job description

LBA Hospitality in Nashville is seeking a front desk guest service professional to greet and register guests, assign rooms, and promote hotel services. The role emphasizes friendly, efficient service and selling strategies to drive hotel revenue.

Responsibilities include managing guest requests, coordinating with housekeeping and other departments, and maintaining guest privacy while delivering a positive guest experience. Requires strong English communication and basic computer/PMS skills.