Guest Experience Specialist - Daily Pay & Perks

Schulte Hospitality Group; Nashville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Daily pay

Telemedicine

Health insurance

401k

Paid parental leave

Paid time off

Holiday pay

Pet insurance

Employee assistance program

Schulte Savings Marketplace discounts

Job summary

Schulte Hospitality Group in Nashville seeks a friendly Guest Service Representative to warmly greet guests, manage arrivals, and assist with inquiries and payments at the front desk. You will ensure smooth check-ins, coordinate amenities, and protect guest information with professional service.

Ideal candidates have at least 1 year in Front Desk operations, a high school diploma, strong communication, and basic computer skills.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greet guests on arrival with warmth and recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries.
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Front desk operations

Guest service

Communication

Basic computer skills

Education

High School diploma

Job description

Schulte Hospitality Group in Nashville seeks a friendly Guest Service Representative to warmly greet guests, manage arrivals, and assist with inquiries and payments at the front desk. You will ensure smooth check-ins, coordinate amenities, and protect guest information with professional service.

Ideal candidates have at least 1 year in Front Desk operations, a high school diploma, strong communication, and basic computer skills.