Guest Experience Manager

Northwood Hospitality LLC; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k with company match

Medical, Dental, and Vision Insurance

Employee Assistance Program (EAP)

Paid Time Off

Team Member Discounts

Job summary

A premier hospitality company located in Nashville, TN, is seeking a Guest Services Manager. This role involves managing daily operations in guest relations and services while ensuring guest expectations are exceeded. The ideal candidate will have significant customer service experience, hotel supervisory experience, and proficiency in MS Office tools. Benefits include a competitive salary, healthcare options, a 401k plan, and discounts for team members.

Qualifications

• Minimum of four (4) years’ experience in customer service.
• Two (2) years of hotel supervisory experience.
• Advance skills in Word, Excel, PowerPoint, OnQ, and Outlook required.

Responsibilities

• Assist the Director of Front Office in managing day-to-day operations.
• Oversee guest arrival and departure experiences.
• Ensure guest needs and complaints are dealt with immediately.
• Complete daily reports and conduct hotel walk-throughs.

Skills

Customer service

Leadership

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

OnQ

Microsoft Outlook

Job description

A premier hospitality company located in Nashville, TN, is seeking a Guest Services Manager. This role involves managing daily operations in guest relations and services while ensuring guest expectations are exceeded. The ideal candidate will have significant customer service experience, hotel supervisory experience, and proficiency in MS Office tools. Benefits include a competitive salary, healthcare options, a 401k plan, and discounts for team members.