Guest Experience Specialist - Front Desk (Onsite)

Talentify; Somerville (MA); On-site; USD 39,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Disability insurance

Paid time off

Job summary

Aston Carter in Somerville, MA is seeking a professional Receptionist to greet visitors, route calls, manage mail, and support daily office operations. This on-site role requires a polished presence, strong organization, and the ability to multi-task in a fast-paced environment.

You will maintain visitor logs, prepare materials, schedule boardrooms, and provide confidential, courteous service. A minimum of five years in customer service or front-desk roles, plus MS Office proficiency and a high

Qualifications

• Experience in a front desk or receptionist position in an office environment.
• Background in administrative assistance and data entry to support various office functions.
• Comfort using standard office equipment such as multi-line phones, printers, copiers, and scanners.
• Attention to detail and accuracy when preparing documents, mailers, and records.

Responsibilities

• Greet and professionally welcome visitors, ensuring they are directed to the appropriate person or area.
• Answer and route incoming telephone calls or operate a console switchboard, providing accurate information as needed.
• Receive, log, and send packages and documents via couriers, ensuring timely and accurate handling.
• Maintain a visitor log and call records, and issue security passes or badges in accordance with office procedures.
• Perform general clerical tasks such as typing, filing, photocopying, and binding documents or books.
• Prepare mailers and other materials to support internal and external communications.
• Maintain the boardroom schedule, including booking meetings and ensuring that room equipment is available and functioning.
• Provide additional administrative support to the team as required, contributing to efficient office operations.
• Handle information with discretion, maintaining confidentiality and organized records at all times.
• Effectively manage time and prioritize tasks to support multiple requests and deadlines.

Skills

Customer service

Front desk

Communication

Multitasking

Organization

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Aston Carter in Somerville, MA is seeking a professional Receptionist to greet visitors, route calls, manage mail, and support daily office operations. This on-site role requires a polished presence, strong organization, and the ability to multi-task in a fast-paced environment.

You will maintain visitor logs, prepare materials, schedule boardrooms, and provide confidential, courteous service. A minimum of five years in customer service or front-desk roles, plus MS Office proficiency and a high