Onsite Concierge & Guest Experience Lead

Aston Carter; Virginia; On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability

HSA

Transportation benefits

EAP

PTO

Job summary

Aston Carter seeks a dedicated Concierge 2 to deliver exceptional service for a select portfolio at a corporate site in McLean, VA. This role emphasizes hospitality-forward interactions, proactive communication, and high-touch support for employees and guests.

Key responsibilities include managing access, information needs, and coordinating with facility teams to ensure smooth operations and a consistently welcoming workplace environment.

Qualifications

• This role requires 1-3 years of hospitality, facility or operations experience.
• Strong customer service, professional communication and a can-do attitude.
• Ability to manage multiple priorities in a fast-paced corporate environment.

Responsibilities

• Assist with building access badges and act as information center for employees and guests.
• Handle inquiries, troubleshoot issues, and communicate with management to improve care.
• Maintain lobby/front desk areas and coordinate with facility teams.
• Support vendor relationships and ensure service delivery meets standards.
• Deliver proactive, high-touch service and build lasting relationships.

Skills

Exceptional customer service

Communication

Time management

Collaborative

Independent work

Adaptability

Google Suite

Education

High school diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Aston Carter seeks a dedicated Concierge 2 to deliver exceptional service for a select portfolio at a corporate site in McLean, VA. This role emphasizes hospitality-forward interactions, proactive communication, and high-touch support for employees and guests.

Key responsibilities include managing access, information needs, and coordinating with facility teams to ensure smooth operations and a consistently welcoming workplace environment.