Guest Experience Specialist – Front Desk & Hospitality

Capital Vacations; Minnesota; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental with employer contribution

Travel Perks to Resort Locations

Job summary

Capital Vacations in Nisswa, Minnesota, is seeking a Hospitality Specialist to provide exceptional customer service at our front desk. You will be key in ensuring a warm and welcoming atmosphere for our guests, handling check-ins, reservations, and guest inquiries efficiently.

Ideal candidates will have a High School Diploma/GED, prior hospitality experience, and excellent customer service skills. Enjoy great benefits like Paid Time Off, medical insurance, and travel perks to resort locations.

Qualifications

• Prior experience in a hospitality or customer service role preferred.
• Ability to work under pressure.
• Strong interpersonal skills.

Responsibilities

• Ensure exceptional customer service experience for guests.
• Check guests in/out and handle reservations.
• Coordinate with all departments to fulfill guest requests.
• Process incoming revenue and balance cash drawer.
• Enter maintenance requests and manage inventory.

Skills

Customer service skills

Attention to detail

Computer skills

Education

High School Diploma/GED

Job description

Capital Vacations in Nisswa, Minnesota, is seeking a Hospitality Specialist to provide exceptional customer service at our front desk. You will be key in ensuring a warm and welcoming atmosphere for our guests, handling check-ins, reservations, and guest inquiries efficiently.

Ideal candidates will have a High School Diploma/GED, prior hospitality experience, and excellent customer service skills. Enjoy great benefits like Paid Time Off, medical insurance, and travel perks to resort locations.