Guest Experience Specialist - Front Desk & Career Growth

Capital Vacations, LLC; United States; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off and Paid Holidays

Career Growth

Medical with employer contribution

Voluntary Life Insurance

Disability and Aflac Insurance

Company paid life insurance and long –

Job summary

Capital Vacations is seeking a Hospitality Specialist to deliver exceptional guest experiences and create a warm, welcoming atmosphere throughout guests' stay. You will manage front desk operations and coordinate with other departments to ensure smooth service.

The role requires strong guest service, attention to detail, and the ability to work under pressure. Join a team that values hospitality, efficiency, and guest satisfaction.

Qualifications

• High School Diploma/GED preferred.
• Prior experience in a hospitality or customer service role preferred.
• Computer skills, attention to detail, excellent customer service skills and the ability to work under pressure.

Responsibilities

• Manage front desk operations ensuring courteous and efficient service.
• Check guests in and out; handle check-in requests and room moves.
• Post charges; post appropriate room charges; make reservations and respond to stay-over requests.
• Assist with online travel agents for rental inquiries and post-check reports.
• Prepare night audit and balance revenue daily; respond to online reviews.

Skills

Customer service excellence

Front desk operations

Guest check-in/out

Communication skills

Cash handling

Problem solving

Education

High School Diploma / GED

Tools

POS system

Reservation software

Job description

Capital Vacations is seeking a Hospitality Specialist to deliver exceptional guest experiences and create a warm, welcoming atmosphere throughout guests' stay. You will manage front desk operations and coordinate with other departments to ensure smooth service.

The role requires strong guest service, attention to detail, and the ability to work under pressure. Join a team that values hospitality, efficiency, and guest satisfaction.