Guest Experience & Front Desk Specialist

Capital Vacations; Breezy Point (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off and Paid Holidays

Medical/Dental with employer contrib.

Voluntary Life Insurance, Disability,

Company-paid life insurance and long‑t

Travel Perks to Resort Locations

Company Perks Program

Job summary

Capital Vacations in Breezy Point, MN is seeking a Hospitality Specialist to create a warm, welcoming guest experience and manage efficient front desk operations. You will check guests in and out, collect balances, post room charges, handle reservations, and coordinate with other departments to address guest needs and requests.

Strong customer service, attention to detail, computer skills, and the ability to work under pressure are essential; prior hospitality experience is preferred.

Qualifications

• High School Diploma/GED preferred.
• Prior experience in a hospitality or customer service role preferred.
• Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure.

Responsibilities

• Efficient and courteous operations of the front desk.
• Check guests in/out and post room charges; make reservations and room moves.
• Check online travel agents for rental inbound; run reports and correct errors before guest check-in.
• Prepare night audit daily and respond to online reviews.
• Answer calls with proper etiquette; assist guests with local restaurant and attraction questions.
• Make courtesy and follow-up calls to guests; confirm letters to owners/guests as needed.
• Coordinate with all departments to respond to guest requests and manage revenue postings.
• Balance cash drawer and perform banking runs as needed.

Skills

Customer service

Attention to detail

Computer skills

Work under pressure

Education

High School Diploma/GED

Job description

Capital Vacations in Breezy Point, MN is seeking a Hospitality Specialist to create a warm, welcoming guest experience and manage efficient front desk operations. You will check guests in and out, collect balances, post room charges, handle reservations, and coordinate with other departments to address guest needs and requests.

Strong customer service, attention to detail, computer skills, and the ability to work under pressure are essential; prior hospitality experience is preferred.