Guest Experience Specialist

Capital Vacations; Saint Pete Beach (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off and Holidays

Career Growth

Medical/Dental with employer contrib.

Voluntary Life Insurance

Company-paid life insurance

401(k) retirement plan

Travel Perks to Resort Locations

Perks Program

Job summary

Capital Vacations is seeking a Hospitality Specialist to ensure exceptional guest experiences and a welcoming environment for guests throughout their stay. You will handle front desk operations, check-ins/outs, and coordinate with multiple departments to meet guest needs.

The role emphasizes guest satisfaction, accurate revenue processing, and helpful local recommendations. Prior hospitality or customer service experience is preferred, with a High School Diploma/GED and strong computer skills

Qualifications

• High School Diploma or GED preferred.
• Prior experience in hospitality or customer service is preferred.
• Computer skills, attention to detail, excellent customer service, and ability to work under pressure.

Responsibilities

• Manage front desk operations with courteous guest service.
• Check guests in and out, collect balances, post room charges, make reservations, handle guest requests and nightly audits.
• Answer guest questions about local restaurants and attractions and transfer calls from the switchboard.
• Coordinate with all departments to fulfill guest requests and process revenue across departments.
• Post charges, balance cash drawer, and perform daily cashier audits and banking runs.
• Prepare check-in packets and respond to online reviews as needed.

Skills

Front desk operations

Guest check-in/out

Customer service

Reservations

Education

High School Diploma/GED preferred

Job description

Capital Vacations is seeking a Hospitality Specialist to ensure exceptional guest experiences and a welcoming environment for guests throughout their stay. You will handle front desk operations, check-ins/outs, and coordinate with multiple departments to meet guest needs.

The role emphasizes guest satisfaction, accurate revenue processing, and helpful local recommendations. Prior hospitality or customer service experience is preferred, with a High School Diploma/GED and strong computer skills