Hospitality Specialist: Front Desk & Guest Experience

Capital Vacations; Windy Hill Beach (SC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off and Paid Holidays

Medical/Dental with employer contrib.

Voluntary Life Insurance, Disability,,

Aflac Insurance

Company-paid life insurance and long‑?

Travel Perks to Resort Locations

Company Perks Program

Job summary

Capital Vacations is seeking a Hospitality Specialist to ensure a warm, welcoming guest experience from check-in to check-out. You will handle reservations, room moves, and balances while coordinating with multiple departments to fulfill guest requests and maintain accuracy in billing and reporting.

Ideal candidates have hospitality or customer service background, strong computer skills, attention to detail, and the ability to work under pressure in a fast-paced environment.

Qualifications

• High School Diploma/GED preferred.
• Prior experience in a hospitality or customer service role preferred.
• Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure.

Responsibilities

• Efficient and courteous operations of the front desk.
• Check guests in/out, collect balances, post room charges, make reservations and room moves.
• Answer guest questions about local restaurants and attractions with telephone etiquette.
• Make courtesy calls and follow-up on guest issues; send confirmations to owners/guests.
• Coordinate with other departments to respond to guest requests.
• Process revenue daily; balance cash drawer; post transactions from other departments.

Skills

Front desk operations

Guest check-in/out

Customer service

Telephone etiquette

Education

High School Diploma/GED

Tools

SPI

RCI

Job description

Capital Vacations is seeking a Hospitality Specialist to ensure a warm, welcoming guest experience from check-in to check-out. You will handle reservations, room moves, and balances while coordinating with multiple departments to fulfill guest requests and maintain accuracy in billing and reporting.

Ideal candidates have hospitality or customer service background, strong computer skills, attention to detail, and the ability to work under pressure in a fast-paced environment.