R.O.- Hospitality Specialist

Capital Vacations; Minnesota; Sur place; USD 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Medical/Dental with employer contribution

Travel Perks to Resort Locations

Résumé du poste

Capital Vacations in Nisswa, Minnesota, is seeking a Hospitality Specialist to provide exceptional customer service at our front desk. You will be key in ensuring a warm and welcoming atmosphere for our guests, handling check-ins, reservations, and guest inquiries efficiently.

Ideal candidates will have a High School Diploma/GED, prior hospitality experience, and excellent customer service skills. Enjoy great benefits like Paid Time Off, medical insurance, and travel perks to resort locations.

Qualifications

• Prior experience in a hospitality or customer service role preferred.
• Ability to work under pressure.
• Strong interpersonal skills.

Responsabilités

• Ensure exceptional customer service experience for guests.
• Check guests in/out and handle reservations.
• Coordinate with all departments to fulfill guest requests.
• Process incoming revenue and balance cash drawer.
• Enter maintenance requests and manage inventory.

Connaissances

Customer service skills

Attention to detail

Computer skills

Formation

High School Diploma/GED

Description du poste

Nisswa, Minnesota · Causeway on Gull · Front Desk

Job Description

Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

• Paid Time Off and Paid Holidays
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long-term disability
• Travel Perks to Resort Locations
• Company Perks Program

What are you motivated by?

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.

What you’re great at:

Responsible for the efficient and courteous operations of the front desk.

Responsible for checking guests in/out. Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check-in. Prepare night audit daily, and respond to any online reviews.

Answers and transfers call from the switchboard using proper telephone etiquette. Having the ability to answer guest questions about local restaurants and attractions.

Make courtesy calls and follow-up calls to all guest’s issues. Send confirmation letters to owners/guests as needed. Make rental calls to notify owners whether their villa has been rented or not.

Coordinate with all other departments to ensure a smooth response to guest’s requests.

Process all incoming revenue from all departments daily. Open and close the credit card machines and cashier audit reports. Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments. Daily post office and banking runs.

Perform any other inventory management changes as directed by the supervisor or manager.

Prepare check-in packets for the upcoming week, order office supplies as needed.

Enter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts. Manage RCI banking, membership changes, and cancellations.

All other duties as assigned.

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Qualifications

• High School Diploma/GED preferred
• Prior experience in a hospitality or customer service role preferred
• Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure