Guest Experience Specialist - Front Desk & Concierge

The Westin Nashville; Nashville (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

The Westin Nashville is seeking a Guest Service Agent in Nashville, TN. This full-time front desk role involves welcoming guests, handling check-ins/check-outs, and addressing inquiries with a calm, professional demeanor.

You will manage reservations, assist with concierge tasks, and collaborate with housekeeping and other departments to ensure exceptional guest experiences. Fluency in English is required; bilingual candidates are a plus.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in hospitality or related field preferred.
• One year of customer service experience, preferably in hospitality.
• Fluency in English is required; bilingual skills are a plus.

Responsibilities

• Process guest check-in and check-out accurately, verifying IDs and processing payments.
• Answer calls and assist guests with inquiries and reservations.
• Provide information about hotel services, local attractions and directions.
• Resolve guest issues promptly and escalate when needed.
• Maintain accurate guest records in the hotel PMS.

Skills

Customer service

Communication

Time management

Teamwork

Education

High school diploma or equivalent

Associate's degree in hospitality

Tools

PMS software

Basic computer skills

Job description

The Westin Nashville is seeking a Guest Service Agent in Nashville, TN. This full-time front desk role involves welcoming guests, handling check-ins/check-outs, and addressing inquiries with a calm, professional demeanor.

You will manage reservations, assist with concierge tasks, and collaborate with housekeeping and other departments to ensure exceptional guest experiences. Fluency in English is required; bilingual candidates are a plus.