Guest Experience Specialist – Front Desk

Soho House via Caterer.com; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health care + 401K

PTO

Career development

Soho Impact

Learning & development

Team events

Team meal

Job summary

Soho House in Nashville is seeking a Front Desk Agent to warmly welcome members and hotel guests, balance cash, and manage inquiries in a fast-paced environment. You will be trained to assist with hotel check-ins, service questions, and daily operations across amenities.

The role requires strong communication, multitasking, and problem-solving skills. Flexibility for nights, weekends, and holidays is essential, with opportunities for professional growth in a renowned hospitality group.

Qualifications

• At least 1 year in a similar or customer service-facing role.
• Ability to multi-task and handle high-volume inquiries professionally.
• Familiar with OpenTable, Salesforce, Google Sheets and/or Opera.

Responsibilities

• Serve as primary contact for members, guests, and staff with a welcoming, high-level service attitude.
• Perform concierge duties (bookings for cars, tickets, reservations, spa, etc.).
• Respond to emails and inquiries via digital portals; print/scan documents for guests and hotel arrivals.
• Communicate updates on hours, restrictions, and workflow with other departments daily.
• Handle accounting inquiries such as folios, disputes, receipts, and refunds; manage lost cards safely.
• Discuss Soho House amenities, room types, rates and availability to maximize revenue and guest satisfaction.
• Coordinate with bell staff for valet and luggage storage; assist as needed.
• Participate in daily shift briefings and maintain professional phone etiquette.

Skills

Customer service

Multi-tasking

Communication

Conflict resolution

Detail oriented

Tools

OpenTable

Salesforce

Google Sheets

Opera

Job description

Soho House in Nashville is seeking a Front Desk Agent to warmly welcome members and hotel guests, balance cash, and manage inquiries in a fast-paced environment. You will be trained to assist with hotel check-ins, service questions, and daily operations across amenities.

The role requires strong communication, multitasking, and problem-solving skills. Flexibility for nights, weekends, and holidays is essential, with opportunities for professional growth in a renowned hospitality group.