Guest Experience Host: Warm Welcome & Seamless Seating

The Westin Nashville; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

The Westin Nashville is seeking a courteous Host/Hostess to warmly welcome guests, manage seating, and provide accurate wait times in our dining room. You will ensure smooth service flow and a positive first impression for every guest.

Responsibilities include recording reservations, coordinating with servers, bussers, and management, and maintaining a clean, organized host station. A friendly, professional appearance is essential.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service, preferably in a restaurant.
• Positive attitude and strong work ethic.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.

Responsibilities

• Greet guests warmly and manage seating with a friendly, professional demeanor.
• Record guest names and party sizes accurately in the reservation system or waitlist.
• Estimate and communicate wait times to guests; manage the waitlist efficiently.

Skills

Customer service

Communication

Organizational skills

Problem solving

Professionalism

Teamwork

Composure under pressure

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Tools

Reservation systems

POS systems

Job description

The Westin Nashville is seeking a courteous Host/Hostess to warmly welcome guests, manage seating, and provide accurate wait times in our dining room. You will ensure smooth service flow and a positive first impression for every guest.

Responsibilities include recording reservations, coordinating with servers, bussers, and management, and maintaining a clean, organized host station. A friendly, professional appearance is essential.