Front Desk Concierge — Guest Experience

Embassy Suites Nashville Downtown; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Embassy Suites Nashville Downtown is hiring a Front Desk Agent to welcome guests, manage check-ins/outs, and provide local recommendations. You will collaborate with hotel departments to ensure smooth guest experiences and maintain a clean, efficient front desk while handling transactions accurately.

The role requires strong customer service, excellent communication, and the ability to work flexible hours including evenings, weekends, and holidays. A High School diploma or equivalent is required.

Qualifications

• Requires prior experience in customer service, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Cash handling experience is required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Skills

Customer service

Communication

Cash handling

Problem solving

Multitasking

PMS knowledge

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Embassy Suites Nashville Downtown is hiring a Front Desk Agent to welcome guests, manage check-ins/outs, and provide local recommendations. You will collaborate with hotel departments to ensure smooth guest experiences and maintain a clean, efficient front desk while handling transactions accurately.

The role requires strong customer service, excellent communication, and the ability to work flexible hours including evenings, weekends, and holidays. A High School diploma or equivalent is required.