Guest Experience Front Desk Agent — Welcoming & Proactive

Loews Hotels, LLC.; Nashville (TN); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Free onsite parking

Employee meals

Care and advancement opportunities

Job summary

Loews Nashville Hotel is seeking a front desk agent to warmly welcome guests and manage check-in/check-out with professional efficiency. You will blend hospitality with accurate payment handling, room assignment, and guest service enhancements to ensure memorable stays.

Ideal candidates bring guest-service experience, strong communication, and team spirit. The role supports a fast-paced environment with attention to detail, flexible schedules, and ongoing training at a premier Nashville property.

Qualifications

• Minimum of one year guest service experience in hotel hospitality preferred.
• Experience with Property Management System, Opera preferred.
• Ability to stand and walk for long periods.
• Ability to work weekends, evenings, holidays as necessary.

Responsibilities

• Greet and register guests with warmth and professionalism.
• Assign rooms meeting guest preferences and requests.
• Obtain and verify payment information per hotel policy.
• Promote hotel services, amenities, and local attractions.
• Respond to guest inquiries and resolve issues promptly.
• Maintain knowledge of events, groups, and banquet orders.
• Perform check-out procedures and handle cash accurately.
• Ensure lobby and front desk area stays clean and presentable.
• Handle emergencies professionally and prioritize safety.
• Attend mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest experience

Clear communication

Problem solving

Team player

Attention to detail

Tools

Opera PMS

Job description

Loews Nashville Hotel is seeking a front desk agent to warmly welcome guests and manage check-in/check-out with professional efficiency. You will blend hospitality with accurate payment handling, room assignment, and guest service enhancements to ensure memorable stays.

Ideal candidates bring guest-service experience, strong communication, and team spirit. The role supports a fast-paced environment with attention to detail, flexible schedules, and ongoing training at a premier Nashville property.