Guest Experience Specialist — Front Desk

The London West Hollywood at Beverly Hills; West Hollywood (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Northwood Hospitality LLC is seeking a Front Desk Agent to warmly welcome guests, process registrations and check-outs, and consistently deliver exceptional service at our West Hollywood property. The role requires strong interpersonal skills, professionalism, and the ability to handle guest inquiries with tact.

Responsibilities include coordinating with other departments, promoting hotel amenities, and managing guest accounts with accuracy in a fast-paced environment.

Qualifications

• High school diploma or GED.
• Superb interpersonal skills.
• Ability to work well under pressure while resolving guest complaints tactfully.
• Previous front desk experience in hospitality preferred.

Responsibilities

• Welcome guests and register/check-out guests.
• Anticipate guest needs and address inquiries and complaints with professionalism.
• Provide information about hotel services and local attractions; coordinate with other departments to ensure guest satisfaction.
• Handle cash, credit card transactions and posting charges to guest accounts.
• Promote hotel amenities and services using knowledge and selling techniques.

Education

High school diploma or GED

Job description

Northwood Hospitality LLC is seeking a Front Desk Agent to warmly welcome guests, process registrations and check-outs, and consistently deliver exceptional service at our West Hollywood property. The role requires strong interpersonal skills, professionalism, and the ability to handle guest inquiries with tact.

Responsibilities include coordinating with other departments, promoting hotel amenities, and managing guest accounts with accuracy in a fast-paced environment.