Guest Experience Front Desk Agent

Wolf by Vanderpump Scottsdale; Chandler (AZ); On-site; USD 34,000 - 45,000; Full time

Job summary

HCW Hospitality is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/check-outs, reservations, and guest inquiries. You will balance accounts, process payments, and stay informed about hotel services to provide personalized recommendations.

The role requires strong communication, a hospitality mindset, and the ability to multitask in a fast-paced environment. A team-oriented approach and familiarity with hotel software are preferred.

Qualifications

• Experience in hospitality or customer service is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay composed under pressure.

Responsibilities

• Greet and welcome guests with enthusiasm and manage check-in/check-out.
• Handle guest inquiries, reservations, and room assignments accurately.
• Provide personalized recommendations and information about services and local attractions.
• Balance accounts and process payments at the front desk.
• Coordinate with departments to ensure a smooth guest experience.
• Stay informed about hotel services to upsell amenities.
• Support management with additional front desk duties as needed.

Skills

Customer service

Communication

Problem-solving

Multi-tasking

Teamwork

Tools

Hotel management software

Job description

HCW Hospitality is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/check-outs, reservations, and guest inquiries. You will balance accounts, process payments, and stay informed about hotel services to provide personalized recommendations.

The role requires strong communication, a hospitality mindset, and the ability to multitask in a fast-paced environment. A team-oriented approach and familiarity with hotel software are preferred.