Hotel Front Desk & Guest Services Specialist

Sunset Tower Hotel; West Hollywood (CA); Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

The Sunset Tower Hotel in West Hollywood schedules a Front Desk Agent to warmly greet guests, register arrivals, conduct check-ins and check-outs, and settle accounts at departure. You will manage reservations, assist with concierge tasks, and coordinate with other departments to ensure a seamless guest experience.

Ideal candidates stay calm under pressure, deliver outstanding service, and excel at multitasking. Proficiency in Microsoft Office and Opera PMS is preferred.

Formación

• Must maintain composure and a positive attitude in a fast-paced environment.
• Must be energetic, outgoing and service-oriented with excellent customer service skills.
• Ability to follow directions with focus to detail, speed, and accuracy.
• Must work well with others and be able to multitask with minimal supervision.

Responsabilidades

• Register guests and manage check-in/check-out procedures with accurate financial transactions.
• Handle reservations, modifications, and cancellations and assist with concierge duties as needed.
• Provide information on hotel services and local area, maintain guest history in the PMS.
• Log guest requests, communicate with other departments, and follow up to ensure guest satisfaction.

Conocimientos

Guest service

Communication

Multitasking

Team player

Attention to detail

Data entry

Confidentiality

Herramientas

OPERA PMS

Microsoft Office

Descripción del empleo

The Sunset Tower Hotel in West Hollywood schedules a Front Desk Agent to warmly greet guests, register arrivals, conduct check-ins and check-outs, and settle accounts at departure. You will manage reservations, assist with concierge tasks, and coordinate with other departments to ensure a seamless guest experience.

Ideal candidates stay calm under pressure, deliver outstanding service, and excel at multitasking. Proficiency in Microsoft Office and Opera PMS is preferred.