Guest Experience Specialist - Front Desk

Wolf by Vanderpump Scottsdale; Manhattan (KS); On-site; USD 19,000 - 28,000; Full time

Job summary

HCW Hospitality is seeking a Front Desk Agent to greet guests with warmth and professionalism, manage check-ins and check-outs, and handle reservations to create a memorable first impression. You will assist guests with inquiries, room assignments, payments, and balance accounts, while staying informed about hotel services and local attractions to offer personalized recommendations.

Collaborating with team members across departments, you will help ensure a seamless guest experience and take on

Qualifications

• Warm, welcoming demeanor with excellent communication and interpersonal skills.
• Experience in hospitality or customer service is a plus.
• Strong problem-solving abilities and proactive guest service.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Greet and welcome guests with enthusiasm, ensuring smooth check-in/out.
• Handle guest inquiries, reservations, and room assignments with accuracy.
• Provide exceptional service by anticipating guest needs and responding promptly.
• Manage daily front desk operations, including processing payments and balancing accounts.
• Stay informed about hotel services, amenities, and local attractions to offer personalized recommendations.
• Collaborate with team members across departments to ensure a seamless guest experience.
• Take on additional duties as assigned by management to support hotel operations.

Skills

Communication skills

Customer service

Problem solving

Multi-tasking

Hotel management software

Tools

Hotel PMS software

Job description

HCW Hospitality is seeking a Front Desk Agent to greet guests with warmth and professionalism, manage check-ins and check-outs, and handle reservations to create a memorable first impression. You will assist guests with inquiries, room assignments, payments, and balance accounts, while staying informed about hotel services and local attractions to offer personalized recommendations.

Collaborating with team members across departments, you will help ensure a seamless guest experience and take on