Guest Experience Champion — Front Desk Pro

Homewood Suites - Agoura Hills; Malibu Junction (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Homewood Suites - Agoura Hills is seeking a friendly Guest Service Representative to greet guests, assist with check-ins and check-outs, handle reservations, and provide local information to ensure a memorable stay.

You will operate the front desk system, coordinate with housekeeping and other departments, and maintain a clean, organized front desk area while delivering prompt, professional service.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Job description

Homewood Suites - Agoura Hills is seeking a friendly Guest Service Representative to greet guests, assist with check-ins and check-outs, handle reservations, and provide local information to ensure a memorable stay.

You will operate the front desk system, coordinate with housekeeping and other departments, and maintain a clean, organized front desk area while delivering prompt, professional service.