Front Desk Guest Experience Champion

Loews Hotels & Co; California; On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Paid sick days and holidays

Tuition reimbursement

Pet insurance

Team member hotel rates and discounts

Transportation perks

Complimentary meals in Team Member Caf

Job summary

Loews Hollywood Hotel in Los Angeles seeks a friendly Front Office Agent to deliver exceptional guest experiences from check-in to check-out. You will greet guests warmly, assign rooms, and verify payments with a proactive, detail-oriented approach in a fast-paced setting.

Ideal candidates have guest service experience, familiarity with a Property Management System (Opera preferred), and the flexibility to work weekends and evenings. Join a team that values hospitality and guest satisfaction.

Qualifications

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with Property Management System; Opera preferred.
• Must be able to stand and walk for long periods.
• Ability to work weekends, evenings and holidays as required.

Responsibilities

• Greet and register guests with warmth and professionalism.
• Assign rooms meeting guest preferences and requests.
• Obtain and verify credit and payment information per hotel policy.
• Promote hotel services, amenities, and local attractions.
• Respond to guest inquiries and resolve issues promptly.
• Maintain knowledge of events, group bookings, and banquet orders.
• Process check-out procedures and handle cash accurately.
• Maintain cleanliness and appearance of Front Desk and lobby area.
• Handle emergencies professionally, prioritizing guest and staff safety.
• Attend mandatory trainings and meetings; adhere to schedule.
• Perform other duties as assigned.

Skills

Guest Experience

Clear Communicator

Proactive Problem Solver

Adaptable Team Player

Detail-Oriented

Tools

Opera PMS

Job description

Loews Hollywood Hotel in Los Angeles seeks a friendly Front Office Agent to deliver exceptional guest experiences from check-in to check-out. You will greet guests warmly, assign rooms, and verify payments with a proactive, detail-oriented approach in a fast-paced setting.

Ideal candidates have guest service experience, familiarity with a Property Management System (Opera preferred), and the flexibility to work weekends and evenings. Join a team that values hospitality and guest satisfaction.