Guest Experience Agent - Front Desk

Northwood Hospitality LLC; Nashville (TN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

401k after 90 days

Medical/Dental/Vision after 60 days

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Paid Time Off

Hilton Discounts Worldwide

Northwood Hospitality Discounts

Job summary

Northwood Hospitality LLC is seeking a front desk agent to warmly greet guests, manage check‑in/check‑out, and anticipate guest needs. You will handle inquiries and coordinate with other departments to ensure guests feel cared for and valued.

The role requires excellent communication, a professional demeanor, and the ability to resolve issues promptly, with hospitality or restaurant experience preferred and multilingual skills helpful.

Qualifications

• Must be at least 18 years old.
• Basic computer skills required.
• Strong reading, writing, and verbal communication.
• Ability to handle guest complaints calmly and professionally.
• Hospitality or restaurant experience preferred; language skills helpful.

Responsibilities

• Greet guests warmly and check guests in/out.
• Maintain a friendly, courteous demeanor at all times.
• Register guests and assign rooms, and handle payments.
• Respond to guest inquiries and resolve issues promptly.
• Coordinate with departments to meet guest needs.
• Promote hotel services and amenities to guests.

Skills

Interpersonal skills

Communication

Multilingual

Computer skills

Education

High school diploma or GED

Job description

Northwood Hospitality LLC is seeking a front desk agent to warmly greet guests, manage check‑in/check‑out, and anticipate guest needs. You will handle inquiries and coordinate with other departments to ensure guests feel cared for and valued.

The role requires excellent communication, a professional demeanor, and the ability to resolve issues promptly, with hospitality or restaurant experience preferred and multilingual skills helpful.