Guest Experience Agent - Front Desk, Hollywood Hotel

UCF Hotel Venture; Los Angeles (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition reimbursement

Pet insurance

Team member hotel rates

Transportation perks

Complimentary meals

Job summary

Loews Hollywood Hotel is seeking a friendly Front Office Agent to welcome guests, complete check-ins and check-outs, and promote hotel services with a focus on creating memorable experiences in a fast-paced setting.

Your role includes handling guest inquiries, assisting with special requests, and maintaining a welcoming lobby area while ensuring accuracy in payments and room assignments.

Qualifications

• Minimum of one year guest service experience in hotel hospitality preferred.
• Experience with hotel PMS, Opera system preferred.
• Ability to stand and walk for long periods of time.
• Ability to work weekends, evenings and holidays as required.

Responsibilities

• Greet and register guests with warmth and professionalism.
• Assign rooms meeting guest preferences and requests.
• Obtain and verify credit and payment information per hotel policy.
• Promote hotel services, amenities and local attractions.
• Respond to guest inquiries and resolve issues promptly.
• Maintain knowledge of upcoming events, group bookings and banquet orders.
• Perform check-out procedures and handle cash transactions.

Job description

Loews Hollywood Hotel is seeking a friendly Front Office Agent to welcome guests, complete check-ins and check-outs, and promote hotel services with a focus on creating memorable experiences in a fast-paced setting.

Your role includes handling guest inquiries, assisting with special requests, and maintaining a welcoming lobby area while ensuring accuracy in payments and room assignments.