Guest Experience Specialist - Front Desk

Dimension Hospitality Group; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Dimension Hospitality Group seeks a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and support an exceptional guest experience.

You will greet guests, handle payments, coordinate with housekeeping, provide local information, and contribute to a friendly, professional front desk environment with opportunities to grow in front desk and hotel operations.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalation concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Friendly professional presence

Multitasking

Hotel systems familiarity

Tools

Hotel systems

Job description

Dimension Hospitality Group seeks a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and support an exceptional guest experience.

You will greet guests, handle payments, coordinate with housekeeping, provide local information, and contribute to a friendly, professional front desk environment with opportunities to grow in front desk and hotel operations.