Hotel Front Desk & Guest Experience Agent

TPG Hotels & Resorts; Lake Buena Vista (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Disability insurance

401(k) with company match

Paid time off, vacations and holidays

Employee Assistance Program

Hotel discounts across TPG portfolio

Job summary

TPG Hotels & Resorts is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and provide information on available services. You will manage reservations, process payments, and respond to inquiries with professionalism.

Ideal candidates have a high school diploma, strong guest-service orientation, and basic accounting skills. Proficiency with computers, calculators, and office equipment is required; multitasking and calm under pressure are essential.

Qualifications

• Must have high school education or equivalent.
• Strong guest service orientation and professional communication.
• Basic math and cash-handling accuracy, familiarity with hospitality industry practices.

Responsibilities

• Greet and check in guests; verify reservations and inform about services.
• Process check-outs and payments; issue receipts and resolve billing questions.
• Answer phone calls and emails; route inquiries to appropriate departments.

Skills

Guest service orientation

Basic accounting skills

Communication skills

Computer proficiency

Time management

Education

High school diploma or equivalent

Tools

Calculator

Computer

Job description

TPG Hotels & Resorts is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and provide information on available services. You will manage reservations, process payments, and respond to inquiries with professionalism.

Ideal candidates have a high school diploma, strong guest-service orientation, and basic accounting skills. Proficiency with computers, calculators, and office equipment is required; multitasking and calm under pressure are essential.