Hotel Front Desk & Guest Services Specialist

TPG Hotels & Resorts, Inc.; Alexandria (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Identity Theft Protection

Flexible Spending Accounts

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

AMAZING HOTEL DISCOUNTS

Job summary

TPG Hotels & Resorts, Inc. is seeking a Front Desk Agent to welcome guests, manage check-in/check-out processes, and handle payments with accuracy. You will answer calls and emails, assist with reservations, and coordinate with housekeeping and security to ensure a seamless guest experience.

The role emphasizes strong communication, basic accounting, and professional service in a hospitality setting. This position is based at our Virginia location with access to hotel discounts and full-time

Qualifications

• High school education or equivalent.
• Strong guest service orientation is required.
• Ability to handle cash transactions and payments.
• Basic accounting skills and familiarity with bookings and billing.

Responsibilities

• Greet and check in guests; verify reservations and provide information.
• Process check-outs and handle payments; issue receipts.
• Answer phone calls and emails; direct inquiries as needed.
• Manage reservations: create, modify, cancel; keep data up to date.
• Assist guests with requests and local recommendations; resolve complaints promptly.
• Perform administrative duties and maintain organized front desk area.
• Monitor access and issue visitor badges; collaborate with security as needed.
• Maintain accurate cash drawer and reconcile transactions at shift end.
• Coordinate with housekeeping, maintenance, and management for smooth operations.

Skills

Guest service

Communication

Accounting basics

Computer skills

Cash handling

Time management

Education

High school education

Tools

Calculator

Phone

Office equipment

Job description

TPG Hotels & Resorts, Inc. is seeking a Front Desk Agent to welcome guests, manage check-in/check-out processes, and handle payments with accuracy. You will answer calls and emails, assist with reservations, and coordinate with housekeeping and security to ensure a seamless guest experience.

The role emphasizes strong communication, basic accounting, and professional service in a hospitality setting. This position is based at our Virginia location with access to hotel discounts and full-time