Guest Experience Pro — Front Desk (Hotel Discounts)

TPG Hotels & Resorts; McDonough (GA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Job summary

TPG Hotels & Resorts is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, verify reservations, and provide information on services, amenities, and local attractions.

You will handle phones, emails, payment processing, and guest requests, collaborate with housekeeping and maintenance, and maintain an organized front desk area while delivering superior service in a busy hotel setting.

Qualifications

• High school education or equivalent experience is required.
• Strong guest service orientation and ability to handle multiple tasks.
• Basic accounting skills and familiarity with hospitality practices are preferred.
• Proficiency with computers, phones, and standard office equipment is required.

Responsibilities

• Greet guests and handle check-in/check-out procedures.
• Process payments and issue invoices or receipts with accuracy.
• Answer calls, respond to emails, and direct inquiries to the appropriate department.
• Manage reservations, modifications, and cancellations in the system.
• Assist guests with requests and provide local information and directions.
• Maintain an organized front desk area and assist with administrative duties.
• Monitor access and security compliance as part of guest screening.

Skills

Guest service

Accounting basics

Communication skills

Office equipment proficiency

Time management

Education

High school diploma or equivalent

Tools

Computer

Calculator

Phone

Job description

TPG Hotels & Resorts is seeking a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, verify reservations, and provide information on services, amenities, and local attractions.

You will handle phones, emails, payment processing, and guest requests, collaborate with housekeeping and maintenance, and maintain an organized front desk area while delivering superior service in a busy hotel setting.