Guest Experience Specialist (Front Desk)

Dimension Hospitality Group; Richardson (TX); Presencial; USD 28.000 - 32.000; Jornada completa

Descripción de la vacante

Dimension Hospitality is seeking a friendly Guest Service Representative to welcome guests, handle check-ins and check-outs, and support reservations with a positive, professional presence. You will use the front desk system to process payments and coordinate with housekeeping, while offering local information.

No prior hotel experience is required, but customer service skills and reliability are valued. This on-site role includes weekend and holiday shifts with growth opportunities in hotel

Formación

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsabilidades

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Conocimientos

Customer service

Communication

Multitasking

Professional demeanor

Herramientas

Front desk system

PMS software

Descripción del empleo

Dimension Hospitality is seeking a friendly Guest Service Representative to welcome guests, handle check-ins and check-outs, and support reservations with a positive, professional presence. You will use the front desk system to process payments and coordinate with housekeeping, while offering local information.

No prior hotel experience is required, but customer service skills and reliability are valued. This on-site role includes weekend and holiday shifts with growth opportunities in hotel