Guest Experience Specialist — Front Desk

Dimension-Hospitality,-LLC; Irving (TX); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Dimension-Hospitality,-LLC is seeking a Guest Service Representative to assist guests with check-ins, check-outs, and reservations while delivering a memorable stay. You will manage front desk operations, handle payments, and coordinate with housekeeping and other teams to ensure a smooth experience.

The role emphasizes strong customer service, clear communication, and reliable multitasking, with flexibility to work weekends and holidays.

Formación

• Strong customer service and communication skills.
• Comfortable using computers and hotel systems.
• Flexible to work any shifts including holidays and weekends.
• Prior hotel or customer service experience is helpful but not required.

Responsabilidades

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Conocimientos

Customer service

Communication

Multitasking

Computer literacy

Dependable

Herramientas

Hotel PMS

Descripción del empleo

Dimension-Hospitality,-LLC is seeking a Guest Service Representative to assist guests with check-ins, check-outs, and reservations while delivering a memorable stay. You will manage front desk operations, handle payments, and coordinate with housekeeping and other teams to ensure a smooth experience.

The role emphasizes strong customer service, clear communication, and reliable multitasking, with flexibility to work weekends and holidays.